FAQs

Order Details

How do I place an order?

Simply browse our menu, select your preferred dishes and quantities, add them to your cart, and proceed to checkout. Once payment is completed, your order will be confirmed.

What payment methods do you accept?

We accept secure online payments through our website. All transactions are processed safely at checkout.

Can I schedule an order in advance?

Yes. You can select your preferred delivery or pickup date when placing your order. For large or special orders, we recommend ordering in advance.

Can I cancel or modify my order?

Please contact us immediately after placing your order if you need to make changes. Modifications or cancellations may not be possible once preparation has started.

Delivery and Pickup

Is delivery included in the food price?

No. Delivery fees are calculated separately at checkout based on the total weight of your order.

How is delivery calculated?

Delivery is weight-based. Charges start from €8 for 1–2kg and increase depending on the total combined weight of your items.

Do you offer pickup?

Yes, pickup is available. Simply select the pickup option at checkout and no delivery fee will be applied.

What time will my order arrive?

Please contact us immediately after placing your order if you need to make changes. Modifications or cancellations may not be possible once preparation has started.

Portions and Packaging

How are your meals packaged?

All meals are packed in secure, food-grade takeaway containers to maintain freshness and safe transport.

Are your portion sizes generous?

Yes. Our portions are hearty and satisfying. For litre-based dishes, the quantity ordered is measured accurately per litre. Plate and portion items are served in standard takeaway packs.

Can I order large quantities?

Absolutely. You can order multiple litres or portions. Simply increase the quantity when adding items to your cart.

Catering

Do you cater for events?

Yes, we cater for family gatherings, birthdays, corporate events, private parties, and special occasions.

How far in advance should I book catering?

We recommend booking as early as possible, especially for large events, to secure your preferred date.

Do you travel for events?

Yes. We are open to travelling for catering. Details are confirmed based on location and event size.

General

Do you accommodate food allergies?

Please inform us of any allergies or dietary requirements before placing your order. While we take care in preparation, our kitchen handles common allergens such as nuts, dairy, seafood, gluten, eggs, and soy.

Do you use fresh ingredients?

Yes. We prepare our meals with fresh, quality ingredients to ensure rich flavour and consistency.

How can I contact you?

You can reach us through our email, social media, or the phone number provided on the website. Please check the footer for details.